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I've been calling long distance for 4.5¢ a minute with Uni-Tel for about two years now and never thought about changing until this sweet talking agent from AT&T called up to offer prices almost as low as I was getting from Uni-Tel. "500 minutes a month for only $19.95, in state or out of state, call any time of the day, with the first six months free. If you don't like the service we'll switch you back for free at any time during the first six months." |
What an amazing offer. I was astounded that AT&T had finally began
to see the light and actually compete with the other carriers. Cautiously,
I made absolutely certain she said what I thought she was saying, and I
switched. Then I went on calling long distance as I usually did, secure in
the knowledge my first six months were free.
Then came the bill.Only a few days were recorded at that point, and dad-gum-me if my bill wasn't higher than a cat's back with rates up to 15¢ a minute, depending on when I dialed! We got AT&T on the phone immediately to correct the company's mistake. There was no mistake, not on their part. There was no such plan in existence at AT&T, "But we do give you better quality and more service." Well, if I could not tell the difference, The worst insult was their insistence that the mistake was "Well, if AT&T can't compete, switch us back like you promised then." "Sorry, we can't do that either." Customer service at AT&T swore they could not possibly switch me back, The only concession we did finally wring from AT&T's customer service I finally, after two weeks of scrambling, got UniTel long distance service |
Inside every bill I protested that I did not want AT&T, and requested they
get off my line and quit charging me for service I did not want. Finally, when
the bill for the NINTH month came in I wrote back to advise AT&T that I
would no longer be paying any of the bills they sent.
| After that I began receiving threatening calls from AT&T customer service saying they would cut my service off if I didn't pay. Now hold it right there. If they can FINALLY cut it off when THEY want to, There's a liar in there somewhere. |
The threat was also there that MY credit will be injured by not paying them What did I finally do? What I should have done in December... Contact the FCC Okay. Right up to the minute, HOW did I know I was still stuck with AT&T Since your long distance phone service carrier can be changed without you Simply dial 1-700-555-4141. The words: "Thank you for choosing AT&T" will let you know AT&T is To see if your intraLATA has been switched, just dial either
One more thing before getting down to business. If you even suspect a phone |
Now, here is a copy of the letter I sent to the FCC..
| My phone number is 405 872 5556 and I am fed up with AT&T's failure to fulfill any of the promises made to me, failure to get me disconnected from AT&T and willful desire to continue harassing me for service I do not want and can get better and cheaper from the company I already had. I've been calling long distance for 4.5¢ a minute with Uni-Tel for about two years now and never thought about changing until this sweet talking agent from AT&T called up to offer prices almost as low as Uni-Tel. "500 minutes a month for only $19.95, in state or out of state, call any time of the day, with the first six months free. If you don't like the service we'll switch you back for free at any time during the first six months." I made absolutely certain she said what I thought she was saying, and I switched. Then I went on calling long distance as I usually did, secure in the knowledge my first six months were free. Then came the bill. Only a few days were recorded at that point, and dad-gum-me if my bill wasn't higher than a cat's back with rates up to 15¢ a minute, depending on when I dialed! We got AT&T on the phone to correct the company's mistake. There was no mistake, not on their part. No Sir! They had what they wanted -- me securely on their hook. There was no such plan in existence at AT&T, furthermore AT&T, even with all their juggling, could not come anywhere close to matching that price I had already had with Uni-tel. "But we do give you better quality and more service." Well, if I could not tell the difference, I did not want to pay the difference. The worst insult was their insistence that the mistake was all mine. It was up to me to pay that first bill. That was galling enough. "Well, if AT&T can't compete, switch us back like you promised then." "Sorry, we can't do that either." Customer service at AT&T swore they could not possibly switch me back, and most assuredly they could not do it for free as I'd been promised. The only concession we did finally get from AT&T's customer service was that they would "castigate" the agent that sold us all this hogwash. I finally, after two weeks, got UniTel long distance service reinstalled on my phone line. But that was not the end of AT&T. Six months later AT&T is STILL sending bills to me even though I have repeatedly protested that I do not want AT&T in any way, shape, form or fashion. Inside every bill I protested that I did not want AT&T, and requested they get off my line and quit charging me for service I did not want. When the bill came in three months ago I wrote back to advise AT&T that I would no longer be paying the bills they send. Now I am receiving threatening calls from AT&T customer service saying they will cut my service off if I don't pay. Well, if they can FINALLY cut it off, is there any way they could not cut it off when I first asked them to? The threat is also there that MY credit will be injured by not paying them for service I have repeatedly asked to have removed. I do hereby lodge a formal complaint against this company's high handed practices and insist that I be remunerated for the bills I have already paid since Christmas of last year and that those bills which I have not paid be deleted from my account. Furthermore, if they have had the nerve to tag my credit report with ANY posting that it be immediately removed. Last but not least, I want an official apology from the company for the terrible injustice I have suffered at the company's hands. Any communication from AT&T must be in writing and on paper I can take to court if necessary to resolve this issue. I will not consider ANY verbal or phone negotiations with the company as legal or binding. Thank you. |
Phone bill terms are sometimes difficult to understand and this causes
many customers to just pay their bill. However, if you do this, you are
at a high risk for fraudulent billing practices!
And now, here's how to Solve ALL your communication problems Getting the word out shouldn't be that hard, or that expensive. Take your pick of the best solutions I've found anywhere for all your communication needs. Long Distance CompaniesCognigen is the central source I deal with. It offers all the long distance phone services listed below, plus the opportunity to become a dealer. Just how good a business opportunity is it? Well, I've never been paid a cent with the program and like I said, I've been with them for two years now. (I can't sell jewelry either) However, in May of 2001 the top agent in Cognigen produced $60,000 in commissions that month. How much you do earn depends entirely on how effectively you use the free training in your efforts. Global Direct dialaround program which lets you get around intrastate long distance calls. Can you imagine some people are forced to pay 25¢ per minute? We used to! Cognigen is pleased to announce the re-launch of the US WATS program, under their new company name of Capsule Communications. Their intrastate rate is now 4.9 cents per minute, and billing is now in 30 second increments after the first minute. There have been a few revisions in intrastate rates, in only one case by more than a penny per minute, and that is in Maine, where there was a DRAMATIC rate Calling CardsI downloaded the FREE PC to phone service and dialed up 10 friends. The calls went right through, and the sound both ways was excellent and adjustable on my end. Nobody suspected I was calling for free over the internet until I told them. Even then there was suspicion I was joking. There is a phone book for my favorite numbers, and a speed dial for my most used numbers. If you want the familiar feel of the phone in your hand (as I do) there is an internet line jack available for a one time fee of $349. Right now it is on special for $299, but I don't know how long that will last. With the internet line jack (and the Free PC to phone system) you just dial the number and use your phone as usual. The only difference is, the call is free. What does that FREE mean? Well, it means that when you are connected to the internet that you can call ANY NUMBER IN THE UNITED STATES OR CANADA without any charge. That's pretty simple. Now, phone calls to other points around the world are charged for -- anything from a few cents per minute to over a dollar per minute, depending on which country you are calling. There are NO UPFRONT COSTS of any kind. Just download, and start calling. Downloading the free software took me about 25 minutes, but I have a slow connection. Now, I'm not personally familiar with any of the rest of this service, and it is here only as a favor to those who are. Cellular ServicesVoCall calling cards MetroCall calling cards AccuLinQ calling cards USATel calling cards Cellular services TracFone prepaid cell phone/cards PagersSatellite TV ServicesDish Network Satellite service Call Back ServicesCallNOW callback Aquila International callback KallBack International callback Fax ServicesWeb Phone ServicesNet2Phone IP telephony NetCall prepaid IP telephony Internet Access Services$12.95/month internet service Coming SoonComputers and affiliated hardware at Basement Bargain Prices! Okay, here are some more bargains. Business OpportunityYou can earn up to 10% on your personal sales from all of these services. Plus you get residuals. Plus you earn money from the sales of anyone signing up under you. So, check her out. Click HERE for MORE Long Distance Bargains - This looks like your best online resource for ALL long distance programs! You'll even find AT&T listed there. Be sure to avoid them. Follow This Link |
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