Cake Walk

A Service Review
by Lin Stone

Have you ever noticed how some companies could care less what happens to you after you buy something?

Cake Walk is one of those companies.

Cake Walk walks away from its customers.

Cake Walk customer service does not respond to questions or calls for help.

Perhaps, you suggest, perhaps they are just slow?

Ah, yes.  But there is SLOW, and then there is STOPPED.

For all I know Cake Walk has some great products.  

For all I know.

"Whether you are creating music professionally, or for personal enjoyment, there's a Cakewalk product for you at a price you can afford. Plus, Cakewalk sells many third-party extras to help you make the most of your Cakewalk product, including Microsoft DirectX compatible audio-effect plug-ins, hardware, and accessories. Why wait? Purchase today!"

Cake Walk is STOPPED, and every letter in it is capitalized for emphasis.

For all I know Cake Walk has some great products.  If the software you got from them installed and works, I am glad for you.  I am not reviewing the products.  I am reviewing the service.  

It stinks.

Worse,

it is nonexistent.

Oh sure, they have some FAQS up, and once those directions are exhausted in fruitless pursuit, I was left stranded with a product that would not function, and nowhere to turn.

Some companies could care less what happens to you after you buy something.

Cake Walk is one of those companies.

On to more pleasant reviews.

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